At Botrade.ai, we strive to provide high-quality products and services to our customers. Please review our Refund & Cancellation Policy carefully before making a purchase. By placing an order on Botrade.ai, you acknowledge and agree to the terms outlined below.
1. Refund Policy
No Refunds: Due to the nature of our digital products (trading bot and related services), all sales are final. We do not offer refunds, returns, or exchanges once a purchase has been completed.
2. Cancellation Policy
- You may cancel your order within 1 hour of purchase by contacting us at:
📧 orders@botrade.ai - Cancellation requests submitted after this period will not be eligible.
- Approved cancellations within the 1-hour window will be processed, and no charges will apply.
3. Product Delivery
- Once your purchase is confirmed, your trading bot license and/or product details will be delivered to the billing email address provided at checkout.
- Delivery will occur within 24 hours of successful payment.
- Please ensure you provide a valid and accessible email address during checkout to avoid delivery issues.
4. Exceptions
We do not make exceptions to this policy unless required by applicable law.
5. Contact Us
For cancellations or delivery-related queries, please contact us at:
📧 Email: orders@botrade.ai
🌐 Website: www.botrade.ai
⚖️ This way, you’re clearly covered legally: no refunds, but a small 1-hour cancellation window for fairness, plus 24-hour delivery assurance.